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Frequently Asked Questions

What is your order lead time?

We aim to keep 6 months worth of stock in all colours to ensure a quick turn around within 3 days. Some of our Australian made Brass products may take weeks to prepare if matching to other brands. We can customize the length of products generally within 1 week.

What brands do your colours match to?

The Nero Tapware range are a perfect match for our Brushed Gold, Brushed Bronze, Gun Metal, Matt Black, Brushed Nickel and Chrome finishes. Our Organic Brushed Brass is close to Reece Mizu Brushed Gold, our Organic Aged Brass is close to Sussex Rustic Iron Living finish.

What is the weight rating of your products?

All our Calibre, Mecca Care, Terra, Glance York range of grab rails and Liberty shower seats and backrests are rated to up to 150kg when installed as per instructions. Our toilet support arms are rated to 120kg. More info is available on the individual product pages under the Shop page.

Can you provide custom sizes or colours?

Yes all our grab rail lengths can be customized, they can be cut down to size during installation or by us for a small fee. We can provide other custom products on request where possible. We can provide custom finishes on request.

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